International Shipping

service-procedure
AIR

AIR SHIPPING

 

Shipment WM Normal AIR EM Normal AIR WM Sensitive AIR EM Sensitive AIR
Courier Skynet Gdex* Poslaju* Airpak Poslaju* Poslaju* Skynet Airpak Poslaju*
Charge 1  to 3 KG : RM13 Per KG 1  to 3 KG : RM13 Per KG 1  to 3 KG : RM15 Per KG 1  to 3 KG : RM22 Per KG 1  to 3 KG : RM22 Per KG 1  to 3 KG : RM27 Per KG 1  to 3 KG : RM26 Per KG 1  to 3 KG : RM43 Per KG 1  to 3 KG : RM39 Per KG
 4 to 7 KG : RM12 Per KG  4 to 10 KG : RM12 Per KG  4 to 10 KG : RM13 Per KG  4 to 7KG : RM21 Per KG  4 to 7KG : RM21 Per KG  4 to 7 KG : RM19 Per KG  4 to 7 KG : RM18 Per KG  4 to 7 KG : RM28 Per KG 4  to 7 KG : RM25 Per KG
 8 to 10 KG : RM11 Per KG  11 KG Above: RM11 Per KG  11 KG Above: RM12 Per KG  8 to 10 KG : RM20 Per KG  8 to 10 KG : RM20 Per KG  8 to 10 KG : RM17 Per KG  8 to 10 KG : RM15 Per KG  8 to 10 KG : RM25 Per KG  8 to 10 KG : RM23 Per KG
 11 KG & Above : RM10 Per KG
Minimum Ship 1Kg
Maximum Ship Up to 90KG 15KG 15KG
Custom Clearance Include
Duty Tax Include Exclude Exclude*(1) Exclude Exclude Exclude*(2) Exclude*(1) Exclude
 ETA 3-5 working days 5-7 working days 3-5 working days 5-7 working days
Value Declare Less than USD100
Weights Actual weights or Volumetric weights whichever higher
Content Normal Items Sensitive Items

 

(1) — In Table above means East Malaysia delivery courier can choose to add extra RM1 per Kg to include custom fee if your packages more than 15kg

(2) — In Table Above means Minimum 2 Kg to include custom fee

SEA

SEA SHIPPING

Shipment WM Group SEA EM Economy SEA PAK WM Private SEA WM Sensitive SEA
Courier Airpak Poslaju Airpak/ Logistic Truck
Charge  1st 3 KG RM28, next 0.5KG RM2.00 + RM 1 per parcel RM16 per KG + RM1 per parcel  1st 0.1m3 RM60, Next 0.1m3 RM40 + RM1 per parcel  1st 0.1m3 RM70, Next 0.1m3 RM50 + RM1 per parcel
Minimum Ship 3Kg 3Kg 0.1m3 0.1m3
Custom Clearance Include
Duty Tax Include
 ETA 23-28 working days 16-21 working days
Weights Actual weights or Volumetric weights whichever higher
Content Normal Items Sensitive Items
Sensitive Mix less than 2KG

Optional Service**

scroll to bottom for more description

Optional Services Charge RM
Checking Size/Color RM3 per China parcel
Checking Quantity RM7 (max 20 units in a China Package)
Repackage- Remove Outer Layer China parcel RM3 per China parcel
White Label Package RM1 (1 package)
Maximum Storage 30days

AIR SHIPPING

 

Shipment Normal AIR Sensitive AIR
Courier Dragonlink
Charge 1  to 3 KG : RM23 Per KG 1  to 3 KG : RM 37 Per KG
 4 to 7 KG : 22R Per KG  4 to 7KG : RM27 Per KG
 8 to 10 KG : RM 21Per KG  8 to 10 KG : RM 22 Per KG
Minimum Ship 1Kg
Maximum Ship 15KG
Custom Clearance Include
Duty Tax Exclude
 ETA 5-7 working days
Value Declare Less than USD100
Weights Actual weights or Volumetric weights whichever higher
Content Normal Items Sensitive Items

For other countries, please consult us for shipment method that best suit you to deliver your parcel.

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International Shipping Charge is charge according to actual weight or volumetric weight which ever higher.

How to calculate volumetric weight?
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Example1:

Parcel Actual Weight:1 kg

Parcel Actual Measurement:45cm*20cm*30cm

Calculation =(45*20*30)/6000= 4.5kg  ;round up~5KG

Charge at 5KG instead 1KG

Example2:

Parcel actual weight:10 kg

Parcel actual measurement:45cm*20cm*30cm

Calculation =(45*20*30)/6000= 4.5 kg   ;round up~5KG

Charge at 10KG instead 5KG

What is Sensitive Item?

Sensitive item means goods that unable ship under normal air and require special handling.

Example of Sensitive items:

Liquid ( eg. perfume/ skincare) / Cosmetics/ Branded products / Counterfeit product/ Electronics item (eg. computer device, electrical equipment)/ Cutter item/ Knife tool/ Battery subtance/ Magnet subtance/ Medicine subtance/ Powder substance/ Candle/ CD/ DVD/ Sex Item/ Light Food/  Fragrance essence (eg. Soap)/ Radio Signal Transmiting Device/etc.

Custom & Duty Tax
What should I know about customs?

We will assure that the goods clear China Customs, but we can not be responsible for clearance in your country.

If your shipment has been held by customs, you might need to pay taxes to get your parcel. This is unlikely, only 0.1% of the parcels we delivery have been taxed.

We suggest that before shipping,customers take the initiative to find out policies of their local customs. In countries with high rate of customs clearance, there is no need to pay any fees. However, in countries with low rate of customs clearance such as Argentina, customers may be required to pay tariffs.

 How to avoid?

You can refer to the following suggestions:

1, weight of the package:

In many countries, a parcel will be considered commercial if it weights over 15kg. Customs will block these parcels and ask you to pay duties. To prevent this, you should monitor the weight of your parcel.

 

2, items in package:

Having too many similar items in the same parcel will draw the Customs’ attention. You should not send large numbers of similar products together. Instead, separate them into different parcels.

Declare value of parcel

Declaration value suggest below USD100 per parcel for courier delivery into Malaysia.

Some advices:

1) Japanese Customs are very strict. Do not try to deliver counterfeit items to Japan. 80% of parcels will be confiscated by Japan Customs.

2) Italian Customs will pay special attention to counterfeit shoes. Compared to other European countries, Italian customs are the strictest.

3) Suggest Used Gdex which Include Custom Fee.

Compensation For Lost Parcel

We offer compensation for the lost international parcel during transit from warehouse China to your doorstep. The compensation is according to the declaration value of international parcel/parcel make upon international shipping which mean the value declare per parcel must less than USD100 per parcel shipment.

Compensation will be only provide after get confirmation from the international courier used.

Please make sure to understand the T&C before place order.

 

**This compensation only applicable to Order/”Buy for Me” Service.

××Not Applicable to shipping service affiliates.

Parcel Receive

When you receive your international parcel, please verify your parcel condition. If got any suspicious on the parcel, please take image down and email us within 24h.

Parcel Storage

Free storage in warehouse up to 1month

If the storage more than 1month, parcel (within 10KG) charge RM1 per day. For parcel more than (10-20KG), another RM1 charge per day.

Storage more than 45 days, parcel will automatically destroy.

Optional Add Services
1) Repacking Service

This service help to minimize the size/volume of the package/parcel of item by open the outest layer of package item and repacking again into smaller size. Hence this can reduce the weight of parcel and international shipping charge.

Add Charge: RM3 per parcel

**Available upon request. We will not open customer parcel without permission of customer. Therefore please make request if you like to have this service.

2) Quantity & Color/Size Checking

Quantity Checking — RM7 per parcel. Max checking 20pcs per parcel. If more than 20pcs per parcel, another RM7 will be charge.

3) Color/Size Checking — checking color type, size or functional item. RM3 per parcel.

** Available upon request

4) Insurance Coverage

To provide coverage for the high value item in Air Freight.

** Please contact us for more details and request.

Parcel Storage

Taobao agent Malaysia’s Free storage in warehouse = 1month

If the storage more than 1month, parcel (within 10KG) charge RM1 per day. For parcel more than (10-20KG), another RM1 charge per day.

Storage more than 45 days, parcel will automatically destroy.